How to get efficient support from Oracle -metalink and OTN Forum
When you have some problem with your Oracle product installation or other problems and you can not figure it out for a few days, What 're you going to do?
Some of us might just use google to search the solution. It works sometimes but not every time! espetially when you're using a new version which is used by only few people.
So what 's the best way to solve your Oracle product related problem ?
The best answer - metalink
What is metalink?
If you do not know metalink, then you probably know little about Oracle. It is a website that just like an Oracle version of 'google' that is designed for Oracle product only.
It is the official support website for Oracle customer and everyday customer will ask all kinds of questions of Oracle product and Oracle support engineer will answer their questions using web interactive method. These questions and answers have formed the huge knowlege database that 's really useful for everyone of us.
When I have a problem, I 'm sure that I could find answers at metalink, Why?
Cause I 'm confident that I am not the first person that have this problem!
Unfortunetly, metalink is only accessible for Oracle customer that have purchased standard Oracle support. You could have expectation that 80% of your problem will be solved for just searching the database without asking support from Oracle support engineer!
The next best answer - OTN forum
But there is a free website that we could ask our question even before purchasing Oracle product. OTN forum is a free forum that every one could just register account and ask question. But It will need some luck that someone will answer your question correctly. Cause the answer is voluntarily and not official.
From my experience, There 're kind people everywhere. and most of the time they do answer your question or give hints for your question!